Delete your account and data
You can delete everything, permanently, at any time. There are two ways: from inside the app, or by emailing us. Both remove your account and your health data.
Option 1 — delete from inside the app
- Open Dosely
- Go to Profile (bottom-right)
- Tap Account & Security
- Tap Delete account
- Sign in again to confirm it is you, type DELETE, and tap Permanently delete account. This cannot be undone.
Option 2 — request deletion by email
If you cannot access the app or have already uninstalled it, email contact@nextleapapps.com from the address on your account with the subject line "Delete my account".
We may ask you to confirm your identity before we proceed — this protects you against someone else deleting your records. We will confirm in writing once deletion is complete.
What gets deleted
- Your account and sign-in credentials
- Every dose you logged, with times and injection sites
- Weight entries, body measurements and progress photos
- Side effects, craving entries, visit notes and refill reminder settings
- Food, water, sleep and activity logs (Dosely does not keep the meal photos you send for AI reading)
- Profile details — name, date of birth, gender, height, goals
- Reminder and rotation settings
- The weight, water, food, steps and sleep entries Dosely saved to Apple Health
What we keep, and why
| What | Why | How long |
|---|---|---|
| Anonymised, aggregated usage statistics | Cannot be linked back to you; used to understand feature use | Indefinitely, in anonymised form |
| Transaction records | Required for tax and accounting law | The period the law requires |
| Records of your deletion request | To evidence that we honoured it | 12 months |
How long it takes
- Live systems: within 30 days of your request
- Encrypted backups: within 60 days, as backups age out on their normal rotation
Things worth knowing first
- Once deletion completes we cannot recover anything — including for you. Progress photos exist only on your phone and are removed with the account.
- Deleting your account does not cancel a subscription. Cancel that in your Apple or Google account settings, otherwise billing continues.
- Uninstalling the app is not deletion. If you only uninstall, cloud data stays until you delete the account.
- Files you exported are yours to delete. A PDF or CSV report you saved or shared leaves Dosely, so deleting your account does not remove copies stored elsewhere, such as in Files, email or messages.
- Apple Health / Health Connect data is separate. Deleting your account removes what Dosely itself saved there. Data from other apps and devices is not touched, and revoking permission alone does not delete what was already written.
Prefer to delete only some data? You can remove individual entries in the app without deleting your account. For anything else, email contact@nextleapapps.com.